SUPPORT
Customer Support
Welcome to Carlo Monaco! We're here to help you have the best shopping experience. If you have any questions or need assistance, please don't hesitate to get in touch with our customer support team.
Our Hours:
We’re available to assist you during the following business hours:
- Monday - Friday: 9:00 AM - 5:00 PM (GMT)
Contact Us:
For any inquiries, support, or feedback, feel free to reach out to us via email:
We aim to respond to all emails within 24 hours during business days. We truly appreciate your patience and will make every effort to provide you with a quick and helpful response.
Frequently Asked Questions (FAQs)
1. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your items, we offer returns within 30 days of receiving your order. Please email us at carlo.monacocontact@gmail.com to start the return process.
2. How can I track my order?
Once your order has shipped, you'll receive an email with tracking information. You can also check your order status directly in your Shopify account.
3. Do you offer international shipping?
Yes, we offer international shipping. Shipping rates will be calculated at checkout based on your location.
4. How can I get updates on new arrivals or promotions?
To stay up-to-date with our latest collections and exclusive offers, sign up for our newsletter at the bottom of any page on our website.
Need Assistance?
Our team is here to help! Whether you're looking for more details on a product or need help with an order, don’t hesitate to reach out. We’re committed to providing excellent customer service and making sure your Carlo Monaco experience is a positive one.